DIGITAL TV PRODUCTS AND SERVICES SALES NETWORK
We offer our services through a sales network covering the entire territory of Poland.
We distribute our products and services using two main channels:
- Retail sales,
- Direct (door-to-door) sales.
As at December 31st 2012, our sales network comprised 827 points of sale. In April 2012, we began cross-selling services with Polkomtel Sp. z o.o., the operator of the Plus network. In this way, at the end of 2012 our standard offers were additionally available at Polkomtel’s nearly 800 points of sale.
SALES OF INTERNET ACCESS SERVICES
As at December 31st 2012, customers could gain access to broadband Internet services at 780 authorised points of sale located within the technical range of the HSPA and LTE networks, or by contacting a direct sales representative at one of the 18 regional offices.
SALES OF MOBILE TELEPHONY SERVICES
Customers can gain access to mobile telephony services at almost all of our authorised points of sale. As at December 31st 2012, Plus network mobile telephony services were available at more than 700 points of sale in our sales network.
CALL CENTRE
The Centre comprises 600 operator desks and approximately 150 back-office desks to process written requests (including requests submitted by e-mail or fax). Call Centre operators provide customers with information about our services, facilitate signing of subscription agreements, receive customer complaints, provide information about payments, and offer other customer support.
Online
Our website is an important information outlet for the growing number of subscribers and potential customers. Customers may use the website to learn about our channel, multimedia, and telecommunication offers, order reception equipment together with the selected media package, find the nearest point of sale, or order VOD content.
Our website also provides access to the Online Entertainment zone, where subscribers may watch re-runs of TV programmes and view select channels live online, as well as use the ipla online TV packages at special lower prices, while HBO HD subscribers may access the paid HBO GO service.
The Internet Customer Service Centre is an advanced tool providing customers with secure and free access to back-office resources and online technical assistance. Subscribers can use the website to:
- Check their payment balances,
- Print out money transfer forms or payment orders for the bank,
- Check the technical specifications of their set-top boxes,
- Print out relevant manuals,
- Restore satellite connection,
- Restore the factory PIN settings of their set-top boxes,
- Pay for services using an electronic payments system,
- Contact us via a contact form.
CENTRAL WAREHOUSE
To support all of our distribution channels, we have set up our own central warehouse and logistics system. The central warehouse has a total area of approximately 9,500 m² and stores set-top boxes, modems, accessories, parts and other materials necessary to ensure efficient logistics and sales operations, including packaging and promotional materials. Our logistics system and warehouse allow us to prepare 15,000 pre-activated set-top boxes for dispatch per day, and store up to 700,000 units.
